Terms of Service

Effective date: October 22, 2026

1. Parties and Acceptance

1.1. These Terms of Service (the "Terms") constitute a binding agreement between Xandu Technology LLC, a limited liability company organized under the laws of the State of Wyoming, United States of America, with its mailing address at 30 N Gould St Ste R, Sheridan, WY 82801 (the "Company"), and the business or organization that registers for the Iris Chat Studio service (the "Customer").

1.2. By creating an account or otherwise accessing or using the Service, the Customer accepts these Terms. Any individual accepting these Terms on behalf of a Customer represents and warrants that they have the authority to bind such Customer.

2. Definitions

• "Service" means the Iris Chat Studio platform, the website at irischat.studio and all related features and services provided by the Company.
• "Authorized User" means any natural person who accesses the Service on behalf of the Customer.
• "End User" means any natural person who communicates with the Customer through the Customer's WhatsApp Business number.
• "Customer Content" means all information, documents and materials supplied by the Customer or its Authorized Users to the Service, together with messages exchanged with End Users.

3. Description of the Service

3.1. The Service enables the Customer to operate an artificial intelligence customer-service agent on its WhatsApp Business number, to configure such agent with the Customer's own information, and to manage conversations through an administrative dashboard.

3.2. The Company may modify, add or discontinue features of the Service from time to time. Features designated as "beta" or "preview" are provided on an "as is" basis.

4. Accounts

4.1. Authorized Users must be at least eighteen (18) years of age and shall provide accurate and complete information.

4.2. The Customer is responsible for all activity conducted through its account, for maintaining the confidentiality of its credentials, and for the acts and omissions of its Authorized Users.

4.3. The Customer shall promptly notify the Company at hola@irischat.studio of any suspected unauthorized access to its account.

5. WhatsApp Business Platform

5.1. The Customer connects its own WhatsApp Business Account through Meta and retains ownership thereof.

5.2. The Customer shall comply with the WhatsApp Business Terms of Service and the WhatsApp Business Messaging Policy, including the requirement to message only persons who have contacted the Customer or have consented to receive its communications.

5.3. Meta may limit, suspend or charge for the use of WhatsApp in accordance with its own policies. The Company shall not be liable for any such action taken by Meta.

6. Obligations of the Customer

The Customer shall:

• (a) ensure that the information it provides to the agent, including prices, business hours, policies and documents, is accurate and that it holds all rights necessary for its use, and the Customer shall be responsible for the responses generated on the basis of such information;
• (b) provide its End Users with a privacy notice that addresses the use of automated assistants and of service providers such as the Company;
• (c) not use the Service for any unlawful, deceptive, harmful or abusive purpose, to send unsolicited messages, to collect sensitive data without legal basis, or to impersonate any person or entity; and
• (d) not attempt to disrupt, overload, reverse engineer or gain unauthorized access to the Service or to the data of other customers.

7. Automatically Generated Responses

7.1. Responses are generated automatically by artificial intelligence models and may be incomplete or inaccurate. Notwithstanding the safety measures implemented by the Company, the Customer is responsible for reviewing the configuration of its agent and its conversations, and may assume control of any conversation at any time.

7.2. The agent shall not be relied upon to provide medical, legal, financial or emergency advice.

8. Data Protection

8.1. The Customer retains all rights in its Customer Content. The Customer grants the Company a limited license to process Customer Content solely to provide, secure and improve the Service for the Customer, as described in the Privacy Policy.

8.2. With respect to the personal data of End Users, the Company acts as a data processor on behalf of the Customer and in accordance with its instructions. A data processing agreement is available upon request at privacy@irischat.studio.

8.3. The Company shall not use Customer Content to train artificial intelligence models.

9. Fees and Payment

9.1. Paid plans, when offered, shall be billed in advance through Stripe at the price displayed at the time of subscription, plus applicable taxes.

9.2. The Customer may cancel its subscription at any time. Cancellation shall take effect at the end of the current billing period, and fees already paid are non-refundable except where required by law.

9.3. The Company shall provide no less than thirty (30) days' prior notice of any price change. Meta may separately charge the Customer for WhatsApp conversations.

10. Intellectual Property

10.1. The Service, its software and the Iris brand are the exclusive property of the Company. Subject to these Terms, the Company grants the Customer a limited, non-exclusive and non-transferable right to use the Service.

10.2. Any feedback provided by the Customer may be used by the Company without restriction or obligation.

11. Suspension and Termination

11.1. The Customer may close its account at any time.

11.2. The Company may suspend or terminate any account that breaches these Terms or that places the Service, other customers or End Users at risk, with prior notice where reasonably practicable.

11.3. Upon termination, the Company shall delete the Customer's data in accordance with the Privacy Policy.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by applicable law, the Company disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement, and does not warrant that the Service will be uninterrupted or error-free.

13. Limitation of Liability

13.1. To the maximum extent permitted by applicable law, neither party shall be liable for any indirect, incidental, special or consequential damages, or for any loss of profits or revenue.

13.2. The Company's aggregate liability for all claims arising out of or relating to the Service shall not exceed the greater of (a) the amounts paid by the Customer to the Company during the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred United States dollars (USD 100).

13.3. The foregoing limitations shall not apply to the extent prohibited by applicable law.

14. Indemnification

The Customer shall defend, indemnify and hold harmless the Company from and against any third-party claims arising from the Customer Content, the Customer's use of WhatsApp, or the Customer's breach of these Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict-of-laws principles. Nothing in these Terms shall limit any rights that the Customer may have under mandatory consumer protection or data protection laws of its jurisdiction.

16. Amendments

The Company may amend these Terms from time to time. The amended version shall be published on this page and, in the case of material amendments, notified to the Customer no less than fifteen (15) days before taking effect. Continued use of the Service after the effective date shall constitute acceptance of the amended Terms.

17. Language

These Terms are available in English and in Spanish. In the event of any discrepancy between the two versions, the English version shall prevail.

18. Contact

Xandu Technology LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States of America. Email: hola@irischat.studio.